Call Center Representative

Arkansas Dermatology • North Little Rock, AR

7h

About The Position

A dermatology clinic is seeking a friendly Phone Representative to provide general administrative support for patient intake and perform routine clinic duties. The position is located in North Little Rock, Arkansas. The role involves communicating with patients, visitors, referring offices, and clinic staff while supporting patient satisfaction and efficient clinic operations. The representative also handles confidential patient information and helps create and update medical records.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Time-management skills.
• Problem-solving ability.
• Ability to multitask and work well under pressure.
• Knowledge of basic computer software.
• Ability to learn electronic medical records.
• Organizational skills.
• HIPAA compliance.

Responsibilities

• Greet patients and visitors over the telephone.
• Schedule referrals and communicate with referring offices.
• Schedule appointments by telephone or fax to support patient satisfaction, provider time, and treatment room utilization.
• Maintain the confidentiality of patients’ personal and financial information and protect patients’ rights.
• Scan patient information into the electronic medical record system.
• Gather demographic and insurance information from patients to create or update medical records.
• Interact professionally with patients and staff in a way that promotes clinic values and teamwork.
• Exhibit a positive, caring, and friendly work ethic.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed