Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We’re hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.
Requirements
- Must be 18 years of age or older.
- Have a High School Diploma or an equivalent of education required.
- Must be able to submit to a pre-employment screening.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
- Customer service or call center experience preferred.
- Must pass the Call Center – Service Skills Assessment and Internet Speed test.
- A minimum of 1-year call center experience in telephone customer service or related experience.
- Computer literacy and ability to use multiple programs and navigate multiple screens.
- Comfortable working within established processes and procedures.
Nice To Haves
- Strong customer service, communication, and problem-solving skills.
- Experience handling escalated customer concerns and complex issues.
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Proficiency in navigating multiple systems and maintaining accurate documentation.
- Attestation to detail, grammar, and spelling accuracy.
- One year of medical insurance or medical office experience, preferred.
- Computer system experience with data entry and database documentation knowledge.
- Previous call center or customer service experience.
- Experience handling inbound customer support calls.
- Bilingual skills in English/Spanish preferred.
Responsibilities
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
- Navigate across multiple computer screens while accessing and reviewing information from various applications.
- Utilizes 5 systems to gather information and document up to 3 systems
Benefits
- medical, dental, vision
- PerkSpot – Employee discount program.
- Paid time off and holidays.
- Paid training.
- Equipment provided.
- Career growth and advancement opportunities.
- Supportive and inclusive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
