Bilingual Remote Call Center Agent – English/Spanish
About The Position
We’re looking for an enthusiastic, customer-focused Call Center Agent to join our growing self-storage company. Your voice and attitude matter here. Many of our customers are navigating moves, stressful life changes, downsizing, family situations, or unexpected events, and we pride ourselves on delivering customer service that feels human, helpful, and professional. If you love helping people, are comfortable with technology, can multitask without falling apart, and enjoy working remotely with a supportive team, this could be a great fit for you. While this is a remote work-from-home position, our team culture is collaborative, fast-paced, supportive, and full of personality. At Atomic, we value friendliness, accountability, common sense, and people who take initiative without needing constant supervision. This position specifically requires fluency in both English and Spanish. Candidates must be able to communicate professionally and confidently with customers in both languages by phone and in writing.
Requirements
- Strong customer service and communication skills
- Fluent in both English and Spanish, with the ability to speak, read, and write professionally in both languages
- Positive, professional, and empathetic attitude
- Comfortable multitasking between calls, emails, and CRM systems
- Self-motivated and able to work independently in a remote environment
- Strong time management and organizational skills
- Basic computer literacy and ability to learn new systems quickly
- Fast and reliable internet connection 100 MBPS Download / 20 MBPS Upload Speed
- Computer Requirements: -64bit version of Windows 10+ or MacOS 10.14+ -Minimum 8gb RAM -Intel i5 dual-core processor or equivalent. -Linux or Chromebook not supported.
- Dedicated, quiet workspace suitable for professional calls
- Dual monitors required
- Must be able to pass a background check prior to hire
- Must be legally authorized to work in the United States
Responsibilities
- Answer incoming phone calls courteously and professionally
- Help customers select the correct storage unit size based on their needs
- Follow up on reservations, leads, and emails in a timely manner
- Provide exceptional customer service with professionalism and empathy
- Log customer interactions and updates accurately within our CRM system
- Resolve customer concerns or escalate issues to the appropriate department when needed
- Provide clear and accurate information to both current and prospective customers
- Participate in training sessions, coaching, and team meetings
- Meet or exceed performance expectations including customer satisfaction, response times, and call quality standards
- Handle high call volumes efficiently during busy periods
- Follow company policies, procedures, and quality standards
- Assist English- and Spanish-speaking customers by phone, email, and other communication channels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
