Call Center Agent (Bilingual English and Spanish Preferred)

i3 Verticals • Sulphur Springs, TX

3d • Onsite

About The Position

The Call Center Agent position in the Justice Tech department is responsible for making and receiving calls from defendants, providing guidance on payment options for delinquent cases, and maintaining records of defendants on payment plans. This role also involves processing return mail, skip tracing for updated contact information, and assisting with various mail duties. The agent will support the Call Center Supervisor and Operations Manager with office tasks as needed.

Requirements

• High School Diploma
• Basic computer knowledge and keyboarding skills
• Basic math skills
• Ability to troubleshoot minor issues
• Ability to use reasoning and deduction to locate accurate information
• Must be able to maintain focus and be self-motivated

Nice To Haves

• Computer experience preferred
• Bilingual preferred but not required

Responsibilities

• Making and/or receiving calls from defendants
• Provide guidance to defendants on payment options for delinquent cases
• Maintain record of defendants on payment plans with GHS
• Process return mail and mark as bad address in GHS system
• Skip tracing for good address and phone numbers as scheduled/needed
• Assist with morning mail and afternoon mail duties as needed
• Assist with weekly mailer as needed
• Assist Call Center Supervisor and Operations Manager with office tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED