Hiring Event - July 28 - Call Center (Lead Generation) Representative

Window Nation • Fulton, MD

1d • Onsite

About The Position

Window Nation is hiring multiple full-time Call Center Representatives (Lead Generation) for their onsite team in Fulton, MD. This role involves connecting with homeowners who have expressed interest in Window Nation products, identifying their needs, and scheduling appointments for the sales team. The company emphasizes investing in employee success through paid training, ongoing coaching, and opportunities for career growth. Previous lead generation experience is not required, but strong customer service skills, reliability, phone confidence, and a willingness to learn are valued. Window Nation fosters a culture of inclusion and respects employee differences.

Requirements

• High school diploma, GED, or equivalent
• At least one year of experience in a customer-focused role
• Be at least 18 years old
• Be authorized to work in the United States without current or future visa sponsorship
• Be able to work onsite in Fulton, MD
• Have reliable transportation
• Be available for the required training schedule
• Be able to work an assigned weekday and weekend schedule
• Demonstrate dependable attendance
• Be comfortable making outbound phone calls
• Communicate professionally and confidently with customers
• Be comfortable working toward performance goals
• Be able to use a computer while speaking with customers

Nice To Haves

• Experience in Customer Service
• Experience in Call Centers
• Experience in Retail
• Experience in Hospitality
• Experience in Restaurants
• Experience in Inside Sales
• Experience in Telemarketing
• Experience in other customer-facing roles

Responsibilities

• Make outbound calls to prospective customers
• Ask questions to understand customer needs and interest
• Schedule qualified homeowners for in-home appointments
• Follow established call guidelines while maintaining a natural conversation
• Accurately document customer information and appointment details
• Work toward individual and team performance goals
• Participate in ongoing coaching and development

Benefits

• Starting pay of $18.75 per hour
• Monthly performance bonus opportunities
• Paid training beginning on your first day
• Ongoing coaching and support
• Opportunities for career growth and advancement
• Develop valuable communication, sales, and CRM skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED