Call Center Representative III

Trustmark

1d • $25 - $36 • Onsite

About The Position

Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems.

Requirements

• High School Diploma or GED with 4 – 6 years of related experience.

Responsibilities

• Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures.
• May be involved in retaining clients at risk of terminating.
• May support several blocks of business and multiple applications that administer those blocks.
• Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary.
• Enters semi and non-routine client/customer updates into the appropriate system.
• Serves as a team resource and mentor for new hires.
• Participates in departmental/interdepartmental projects.
• Provides back-up to the administrative processing area, when volumes increase.

Benefits

• Health/dental/vision
• life insurance
• FSA and HSA
• 401(k) plan
• Employee Assistant Program
• Back-up Care for Children, Adults and Elders
• many health and wellness initiatives
• Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED