Call Center Representative

Sullivan Tire & Auto Service•Taunton, MA

8d•$45,000 - $55,000•Onsite

About The Position

This role is full-time and in-person at our Taunton, MA office. The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, employee-owned company, we would love to hear from you. Our Retail Resource Center is one of the major lifelines for our company, assisting the 80+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering!

Requirements

Strong customer service focus
Creative, open-minded, and resourceful
Passionate, enthusiastic, and determined
Active listening skills
Maintain a flexible schedule (some weekends required)
Strong written & oral communication skills and grammar
Punctual

Nice To Haves

Tire/automotive knowledge preferred
Retail and/or customer service experience preferred

Responsibilities

Work directly with our retail locations to book appointments for tires and services
Answer incoming phone calls while providing high-quality customer service
Handle a high volume of internet communication, including e-mails and live chats
Develop and maintain effective sales practices
Handle customer questions and concerns in a quick and effective manner
Build and maintain relationships with team members, co-workers from other divisions, and customers
Constantly strive to find new and inventive ways to improve the company
Take on new and innovative projects outside standard responsibilities when the opportunity or need arises