Call Center Representative (Healthcare) - Baton Rouge, LA - Hybrid

Gainwell Technologies LLC•St. George, LA

7d•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Call Center Representative (Healthcare) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. We’re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Requirements

High School Diploma or equivalent (GED)
1–2 years of experience in customer service or a call center environment
Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
Candidates must use a webcam for all interviews and during the first week of orientation.

Nice To Haves

healthcare experience preferred
Experience working with Medicaid programs preferred
Familiarity with medical claims processing or review preferred

Responsibilities

Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes.
Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.
Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.
Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.
Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information.