Service Center Supervisor - Baton Rouge, LA

Vertiv Group•Baton Rouge, LA

1d•Onsite

About The Position

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. Vertiv is a trusted Service Provider for over 70% of Fortune 500 companies. The Service Center Supervisor is responsible for performing supervisory, sales, and administrative duties in a small area service center location or a designated scope of a larger service center, while also performing fieldwork regularly. This role involves technically supporting a defined territory of service center engineers (CE’s) and technicians (FST’s), supervising, training, and assisting them, and being responsible for all aspects of field service work in the area. The supervisor will perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and systems. They will lead large projects requiring specialized skills, such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power surveys, and other electrical consultation. The position is instrumental in developing tests and inspections in new areas of field services, and involves job estimating, proposal preparation, fieldwork, scheduling, reports, and billing. The supervisor will write complete, detailed reports promptly using a computer and accurately process job billing, and will be actively involved in client interface and business development activities.

Requirements

Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience OR High school education or equivalent and ten years minimum same or similar work experience.
Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products.
Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
Must be able to read and interpret electrical one-line diagrams and circuit flow diagrams.
Expert analytical, problem-solving, and communication skills (verbal and written).
A high degree of communication, supervisory, organizational and management skills.
A good theoretical background and strong management skills.
Communicate effectively, in writing and verbally, with clients, peers and management.
Good judgment, dependable.
Supervise large-scale projects with technical expertise and good business management skills.
Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
Willing to work flexible hours, weekends, holidays and night work.
Must be available for out-of-town and international travel of up to several weeks.
Valid Driver’s License.
Successfully pass a drug test prior to employment.
Complete and pass a pre-employment background check and a motor vehicle records check.
Legally authorized to work in the United States.

Responsibilities

Perform supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center.
Perform fieldwork on a regular basis.
Technically support a defined territory of service center engineers (CE’s) and technicians (FST’s).
Supervise, train and assist other field service engineers and technicians.
Be responsible for all aspects of field service work in the area.
Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
Be instrumental in developing tests and inspections in new areas of field services.
Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
Be actively involved client interface and business development activities.
Direct 4-6 Service Center Field Service Engineers (CE’s) and/or Field Service Technicians (FST’s).
Give technical assistance via the telephone to internal or external customers on a regular basis.
Provide on-site customer consultation, presenting themselves as an expert in the field.
Manage customer expectations during stressful situations.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Other tools-of-the-trade
401k
Profit Sharing
Generous PTO/Vacation Plan
Medical
Vision
Dental
24/7 Technical/Factory Support
Technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
Reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities