Call Center Representative/Billing & Accounting

Ryder Supply Chain Solutions•Atlanta, GA

9d•Hybrid

About The Position

The Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience. Prefer those that have Accounting/Billing/Invoice experience Pay is $18.00/hr. Monday - Friday, must be open to working an 8 hour shift between the hours of 8:00am - 8:00pm Interviews will be in Alpharetta, GA 3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote Start date is July 27, 2026

Requirements

H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
Ability to work independently and as a member of a team
Detail oriented with excellent follow-up practices
Apply effective phone skills
Ability to work in a fast paced environment with occasional process changes.
Embrace change and growth as the call center is growing at a rapid pace.

Nice To Haves

Accounting/Billing/Invoice experience

Responsibilities

Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers.
Assist with questions related to billing, warranty, compliance paperwork, and etc…
All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Performs other duties as assigned
Contribute to making the call center a great place to work
Display a courteous and positive attitude daily