Call Center Representative Bilingual English/Spanish

Elevations Credit Union • Broomfield, CO

1d • Hybrid

About The Position

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, online assistance and account troubleshooting. An MSG continually demonstrates a superior approach to service as they engage internal and external members over the phone by providing the highest level of member service. In so doing they will create raving fans and amazing experiences—every member, every time.

Requirements

• High School diploma or equivalent GED.
• Minimum of one year in fast-paced customer service, sales, or banking experience
• Excellent written and verbal communication, to include written and verbal instructions
• Understanding of Apple, Android, PC and Mac systems
• Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.

Nice To Haves

• Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment

Responsibilities

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our member’s accounts.
• Demonstrates operational excellence through compliance of established policies, procedures, and processes.
• Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as well as loans- auto, personal, home, etc.
• Assists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new products.
• Performs a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses.

Benefits

• Focus on supporting our employees’ mental, physical, and financial well-being
• Commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• Reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED