Central Houston Cadillac - Call Center Representative / BDC

Central Automotive Group•Houston, TX

16d•Onsite

About The Position

Our Central Houston Cadillac Dealership is hiring for BDC (Business Development Center) representatives! Apply today to join our team of dedicated Cadillac professionals. The company offers a comprehensive benefits package that includes: Paid Holidays. Paid Vacation. Medical Insurance. Dental Insurance. Vision Insurance. Company Paid Life Insurance and AD&D. 401(k) with Company Match. Wellness Program. Employee Assistance Program. Vehicle Purchase and Repair Perks.

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
High school diploma or equivalent.
Customer service experience required.

Nice To Haves

Bilingual is a plus.

Responsibilities

Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
Responds to customer inquiries in a timely manner.
Maintains a thorough knowledge of dealership policies, products and procedures.
Conducts telemarketing and internet related sales/service campaigns.
Builds rapport with customers to build a base of referrals to establish a robust customer network.
Schedules appointments for prospects.
Attends product and sales training as requested by the BDC Manager.
Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints and escalates as needed.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Follows up after customer service visit to ensure customer satisfaction.
Performs other related duties as assigned.