Call Center Representative / BDC - CHN

Central Automotive Group • Houston, TX

1d

About The Position

Our Central Houston Nissan Dealership is hiring for BDC (Business Development Center) representatives! Apply today to join our team of dedicated Nissan professionals. The company offers a comprehensive benefits package that includes: Paid Holidays. Paid Vacation. Medical Insurance. Dental Insurance. Vision Insurance. Company Paid Life Insurance and AD&D. 401(k) with Company Match. Wellness Program. Employee Assistance Program. Vehicle Purchase and Repair Perks. Job Summary: The BDC (Business Development Center) / Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Conducts telemarketing and internet related sales/service campaigns.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Attends product and sales training as requested by the BDC Manager.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates as needed.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Benefits

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance and AD&D
• 401(k) with Company Match
• Wellness Program
• Employee Assistance Program
• Vehicle Purchase and Repair Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED