Contact Center Rep (Hybrid After Training)

TEKsystems•Front Royal, VA

4d•$20 - $20•Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding client’s products and services, actively demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Ensure account and member security by identifying red flags and safeguarding member assets and account information, routing members to the appropriate departments and guiding members on a variety of loan products to meet their financial needs. Open new accounts and educate members or potential members on products and services that best meet their needs, quoting interest rates and submitting loan applications on members’ behalf. Service members’ existing loans and lines of credit such as changing or canceling approved loans, changing collateral, discussing late fees and payments, as well as loan documents, loan status, and titles.

Requirements

Must have high school diploma
Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
2-3 years of call center experience
No jumpy tenures
No time off in the first 90 days (07/13/2026 – 10/13/2026)
Must be available to work all 7 days after the 3 month training + nesting period between the hours of 11a-10pm EST
Must be able to complete 4 assessments within 24 hours
All assessments must be completed on a computer/laptop or the system will automatically fail you if completed on your cellphone or tablet.
Must pass a credit check

Responsibilities

Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
Provide information regarding client’s products and services.
Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Route members to the appropriate departments.
Guide members on a variety of loan products to meet their financial needs.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Quote interest rates and submit loan applications on members’ behalf.
Service members’ existing loans and lines of credit such as changing or canceling approved loans, changing collateral, discussing late fees and payments, as well as loan documents, loan status, and titles.