Contact Center Rep

TEKsystems•Linn Township, IA

1d•$43,000 - $43,000•Hybrid

About The Position

We are seeking a Customer Service Representative to join our team. In this role, you will handle a high volume of inbound calls while providing accurate, timely, and professional support to clients, agents, and third parties. This is an excellent opportunity for candidates who thrive in a fast-paced call center environment and are eager to build knowledge within the financial services industry.

Requirements

Minimum 1 year of customer service experience (call center preferred)
Strong ability to manage high call volumes while maintaining quality and efficiency
Proven ability to multitask and navigate multiple systems simultaneously
Excellent verbal and written communication skills
Ability to explain complex information clearly to a diverse customer base
Strong attention to detail and ability to learn and retain complex information quickly
Reliable attendance and punctuality

Responsibilities

Handle 45–55 inbound calls per day, ranging from simple inquiries to complex, market-sensitive requests
Respond to requests from agents, policyholders, and third parties via phone
Educate customers on company products, including policy details, product changes, tax implications, and state regulations
Provide clear explanations of policy information such as beneficiary details, terms, and account values
Accurately document all customer interactions and ensure appropriate resolutions
Process a variety of transactions including: Address and beneficiary updates, Ownership changes, Partial withdrawals and replacements
Draft and send correspondence through multiple communication channels
Take initiative to resolve issues and deliver a high-quality customer experience