Call Center Rep - Medical Practice Remote Florida Only

Surgery Partners Careers • Melbourne, FL

33d • Remote

About The Position

This role involves answering incoming calls, scheduling appointments, registering new patients, verifying insurance, and providing front office support within a medical practice. The position requires excellent communication and organizational skills, proficiency in Microsoft Office, and familiarity with medical terminology and EHR systems. The ideal candidate will have a service-first mindset and be able to handle a high volume of calls efficiently.

Requirements

• High School Diploma or equivalent required
• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
• Prior experience working with insurance and EHR systems (Athena plus!)
• Familiarity with medical terminology and managed care contracts
• Excellent verbal/written communication and people skills in English and Spanish
• Strong organizational and time management abilities
• Proficient in Microsoft Office with fast, accurate data entry skills
• Ability to multitask while maintaining attention to detail

Nice To Haves

• Love working with diverse patient populations
• Thrive in a team-oriented, collaborative setting
• Have a service-first mindset and are calm under pressure
• Are driven to provide the best patient experience every time

Responsibilities

• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in Athena
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED