Call Center Rep I
About The Position
To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries. This role involves assisting in the operations of Banking On-Call, Online Banking and Online Bill Pay functions, and working with clients and coworkers to resolve debit card transaction concerns. The position also includes processing victim restitution payments, reviewing debit card order reports, and assisting with departmental supply orders, wire transfer verification, GL balancing, file maintenance, and new account mailings. A key aspect of this role is becoming knowledgeable of bank compliance rules and adhering to Federal and State banking regulations.
Requirements
- High School Graduate or equivalent
- 1 year customer service or call center experience
- Ability to work with others in a team environment
- Ability to communicate orally in an effective manner
- Competency in operating and handling multi-line phone system
- Competency in providing exemplary client service in a professional manner
- Ability to tolerate stress in a fast-paced environment
- Ability to interpret bank policies and procedures to clients
- Ability to deal with clients under circumstances requiring tact and diplomacy
- Competency in basic mathematical skills such as calculating interest and percentages
- Ability to operate Microsoft Office products
Nice To Haves
- General banking knowledge preferred
Responsibilities
- Answer client calls in a professional tone and manner
- Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
- Work with clients and coworkers to resolve debit card transaction concerns
- Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
- Prepare Operations certifications
- Process victim restitution payments
- Review debit card order report for accuracy and problems
- Departmental Supply Orders
- Back-up Wire Transfer Verification
- GL Balancing
- File Maintenance
- Assist with new account mailings
- Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
- Follow all Bank compliance policies and procedures relating to this position
- Other duties as assigned to meet client and operational needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
