Call Center Rep

Surgery Partners, Inc • Bryan, TX

15h • Onsite

About The Position

This role is responsible for managing incoming calls, ensuring a positive patient experience, and maintaining accurate patient records. The Call Center Rep will greet patients and visitors, handle inquiries, register new patients, update existing patient information, and facilitate scheduling by gathering necessary details like insurance eligibility and referrals. The position also requires maintaining patient confidentiality and assisting with other tasks during downtime.

Requirements

• Proper telephone etiquette
• Ability to register new patients and update existing patient demographics
• Skill in collecting patient information, including personal and financial information
• Ability to obtain appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.)
• Adherence to scheduling guidelines for each provider
• Ability to maintain proper patient records
• Courteous communication skills
• Ability to generate telephone encounters and direct calls appropriately
• Team player attitude
• Understanding of patient confidentiality and HIPAA regulations

Responsibilities

• Welcomes and greets all patients and visitors over the phone.
• Answers phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Keeps the call center area clean, organized, and of a professional appearance.
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls.
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records.
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner.
• Generates telephone encounters and directs phone calls to appropriate staff with the appropriate amount of detail.
• Acts as a team player and assists with other tasks during downtime.
• Protects patient confidentiality by ensuring protected health information is secured.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed