Call Center Rep I

Sabine Federal Credit U•Orange, TX

16h•Onsite

About The Position

The Call Center Rep I is responsible for assisting members and potential members with their telephone requests. This role involves explaining services, responding to problems, and directing calls to the appropriate department. The position is hourly and non-management.

Requirements

High school diploma or equivalent
Previous call center experience preferred
Proficiency in Microsoft Office Suite
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Strong problem-solving skills
Familiarity with banking services and online banking platforms

Nice To Haves

Experience with Docusign
Knowledge of Zelle and BillPay systems

Responsibilities

Provide members with a variety of information over the phone, including balance inquiries, transfers, online banking password reset requests, Zelle, BillPay, and miscellaneous online banking needs.
Provide debit card support via phone calls, including limit increases, travel exceptions, and card troubleshooting.
Process stop payments as requested by members.
File paperwork related to daily duties and member needs.
Process card and ACH payments for loans received via phone calls and provide ten-day loan payoffs to members as requested.
Utilize Docusign to obtain fraud paperwork from members and work with the fraud processor to complete the fraud process.
Work member-initiated cases for online banking and BillPay and check emails generated by the “Contact Us” link on the website.
Make follow-up fraud verification phone calls for unresolved fraud cases.
Generate monthly elimination reports for online banking and BillPay.
Research and provide balances and statements on member accounts as needed.
Perform other duties as assigned.