Call Center Registered Nurse (RN) - Atrium Health Patient Access and Care Team Days FT
About The Position
This full-time Registered Nurse position is part of the Atrium Health Patient Access and Care Team, working remotely. The role involves performing telephone triage for a diverse patient population, assessing care needs, and collaborating with patients to provide clinical solutions. The nurse will conduct comprehensive nursing assessments in an untraditional environment, participate in team conferences, and assess patient education needs. Responsibilities also include notifying practices, physicians, and managed care clients of patient encounters and reporting operational concerns to leadership.
Requirements
- Minimum of 5 years patient-facing registered nursing experience.
- Graduate from an accredited School of Nursing required.
- Current license to practice as a Registered Nurse in the state of applicable state required.
- Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
- BLS required per policy guidelines.
- Work requires long periods of sitting and utilizing a telephone headset.
- Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling.
- Must be able to lift 25 pounds.
- Must speak English and adapt to fit the patient audience while conveying information.
- Intact sense of sight, hearing, smell, and touch.
- Good finger dexterity.
- Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Must be able to respond quickly to changes in patient or call center conditions.
Nice To Haves
- BSN preferred.
- Epic/Microsoft knowledge.
- Triage experience.
- Excellent grammar/spelling/typing skills.
- Experience in telephone triage, pediatrics and ED triage is desired.
Responsibilities
- Performs telephone triage with diverse patient population.
- Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
- Provides comprehensive nursing assessment in an untraditional nursing environment.
- Actively participates in team conferences and helps assess patient education needs.
- Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
- Notifies designated leadership of operational concerns.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
