Receptionist, Call Center

Lifepoint Health • Somerset, KY

7h • Onsite

About The Position

The Call Center Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service through inbound and outbound calls. This role is responsible for scheduling appointments, directing calls appropriately, and ensuring accurate and timely communication between patients, providers, and clinic staff.

Requirements

• High school diploma or equivalent required
• Previous call center, receptionist, or healthcare experience preferred
• Strong communication and customer service skills
• Ability to multi-task and work efficiently in a fast-paced environment
• Proficiency with computers, scheduling systems, and EMRs (preferred)
• Strong attention to detail and organizational skills
• Excellent phone etiquette and professionalism
• Problem-solving and critical thinking skills
• Dependability and accountability
• Ability to remain calm and patient-focused under pressure
• Team-oriented with a willingness to support clinic operations

Nice To Haves

• Previous call center, receptionist, or healthcare experience preferred
• Proficiency with computers, scheduling systems, and EMRs (preferred)

Responsibilities

• Answer high-volume inbound calls in a professional, courteous, and timely manner
• Schedule, reschedule, and cancel patient appointments following clinic protocols
• Verify patient demographics, insurance information, and referral requirements
• Triage calls and route messages to the appropriate department or clinical staff
• Provide patients with general information regarding services, locations, and hours of operation
• Document all interactions accurately in the electronic medical record (EMR) system
• Handle patient concerns with professionalism and escalate issues when appropriate
• Maintain confidentiality in accordance with HIPAA regulations
• Support outbound call initiatives such as appointment reminders, follow-ups, and patient outreach
• Collaborate with front desk, clinical teams, and leadership to ensure continuity of care and service excellence

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED