Call Center Processor

Navien Inc.•Irvine, CA

2d•Onsite

About The Position

The Call Center Processor will maintain regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. This role involves promoting the company's full range of products, identifying customer needs, and instructing them through product information. The processor is responsible for ensuring a high level of efficiency and accuracy in sales order processing and customer support, while also promoting teamwork and maintaining excellent working relations with other departments.

Requirements

SAP or CRM experience
Effective, extraordinary, advanced customer service and communications skills
Ability to prioritize, multitask, have great organizational and verbal and written communications skills
Good conflict resolution, customer retention and satisfaction skills
Proficient in Microsoft Word, Excel, Outlook, and Internet searching
Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated
Excellent listening, negotiation and telephone skills.
Friendly, passion to help others
Experience in delivering customer focused solutions based on customer needs
Ability to work in a fast-paced, team-based environment, with flexibility and ability to excel
FedEx and Freight logistic shipping.
Experience in quoting and creating bill of ladings, and commercial invoices
Excellent ten key by touch, and 65 WPM and numerical data entry skills
High School graduate
3-5 years’ customer service experience, answering telephone calls within a call center environment
Proven track record maintains customer service support levels

Nice To Haves

Logistic support

Responsibilities

Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI
Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
Back up to Receptionist for breaks and lunch hours including time off; coordination of time required
Responsible for confirming purchase orders from customers/wholesalers using our SAP system
May participate in assisting with Audits, and file documents onto network server
Direct any incoming calls which may belong to a different department. Soft transfer by introducing the call to the appropriate department / employee
Support and aid teammates as requested
Other duties as required

Benefits

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to 5%
Employee discounts on Navien products
Discounted Tickets-hotels, amusement parks, sports events
On site EV Chargers
Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
Tech Stipend
Monday Lunches