Call Center Outreach Specialist

Vacatia•Newport News, VA

1d•Onsite

About The Position

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership. Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a high-energy outreach specialist who will serve as the initial point of contact to inform potential guests that their entry forms were selected and present them with complimentary vacation opportunities. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.

Requirements

Flexibility to work a schedule that includes evenings, and weekends or holidays if needed.
Proven track record of establishing rapport and presenting information effectively to diverse customers.
Ability to adapt quickly to technical platforms or new learning systems.
Ability to effectively communicate and interact with others through telephone and personal contact.

Nice To Haves

Previous call center experience in a similar high-volume environment is preferred.

Responsibilities

Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms.
Engage potential customers by effectively overcoming objections, facilitating three-way calls to reach necessary parties, and transferring qualified leads to coordinators to finalize arrangements.
Work with the telemarketing team and Assistant Manager to meet outreach goals, accurately track results in internal systems, and support evolving departmental needs through assigned duties.