Alert Alarm Call Center Operator
Zeus Fire and Security•Honolulu, HI
•Onsite
About The Position
Join Our Team as a Call Center Operator – Protect & Serve with Alert Alarm Hawaii! Are you looking for a career where you can make a real difference every day? At Alert Alarm Hawaii, we help protect homes, businesses, and communities by ensuring security systems are functioning properly and responding swiftly to alerts. If you thrive in a fast-paced environment and are passionate about customer service, problem-solving, and security, this is the opportunity for you! This full-time, non-exempt position starts at $18/hour (DOE). Advancement opportunities.
Requirements
- Strong Communicator: Clear and professional verbal & written skills.
- Problem-Solver: Quick thinker with attention to detail.
- Reliable & Dedicated: Ability to handle high call volumes while maintaining quality service.
- Team Player: Committed to upholding security and customer service excellence.
Nice To Haves
- Tech-Savvy: Experience with call center software or CRM systems is a plus!
Responsibilities
- Respond & Assist: Notify customers of security alarms and system issues.
- Coordinate Emergency Services: Notify police, fire, or guard services when needed.
- Monitor Video Feeds: Provide real-time security surveillance.
- Handle Inbound Calls: Support customers and employees with inquiries and troubleshooting.
- Document & Solve Issues: Maintain accurate records and explore solutions to resolve problems effectively.
Benefits
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
