Call Center Operator

INflow Federal•Bethesda, MD

About The Position

The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. At INflow Federal, your work is more than a job - itâs a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference.

Requirements

Two (2) years of experience as a call center operator, preferably in the medical industry. Computer-telephony integration experience is preferred.
High school diploma or or associate degree.
Must be able to obtain a Public Trust
Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.
Must have valid driverâs license and transportation.
Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.

Responsibilities

Experience in a call center that is focused on inbound call processing.
Answer phones and provide support to customers
Customer service skills are required
Ability to follow a call script to respond to foundational questions/concerns
Manage inbound calls to ensure effective and timely resolution of customer issues
Maintain and update call records
Knowledge of SPOK and Avaya platform preferred.
Strong verbal and written communication skills.

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