Call Center Operator

Finger Lakes Health • City of Geneva, NY

19h • Onsite

About The Position

Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.

Requirements

• High School Education
• Requires a sensitive and reassuring approach to patients.
• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal skills

Nice To Haves

• Business or Office assistant degree
• Experience as a switchboard operator
• Experience dealing with patients and/or emergency situations

Responsibilities

• Operates a Meridian I Telephone System console.
• Performs duties for a 24-hour answering service, paging system, and emergency response center.
• Carries out general clerical duties.
• Provides exceptional customer service in a courteous and professional manner.
• Greets customers consistent with Healing Environment standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees