Call Center Operator

Acclaim Technical Services•Chantilly, VA

6d•$80,000 - $104,000•Onsite

About The Position

Acclaim Technical Services (ATS), founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. ATS is an Employee Stock Ownership Plan (ESOP) company. We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a fluid, fast paced environment, to answer and manage incoming calls from a variety of sources.

Requirements

Excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues
Must be able to work easily with non-native English speakers and pay close attention to details
Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion
Must have basic typing skills (40 WPM)

Nice To Haves

Prior call center experience managing a high volume of incoming calls is desired

Responsibilities

Provide professional, courteous, resourceful support to all incoming calls
Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes
Attention to detail is essential to manage complexity of calls
Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively
Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls
Ability to understand and adhere to process flows