Call Center Operator II

Mass General Brigham•Boston, MA

3d•$19 - $27•Onsite

About The Position

As a member of the Room Service team, serves as a key liaison between patients, clinical staff, and food service operations. Ensures timely delivery of high-quality, patient-specific meals while providing exceptional customer service and maintaining compliance with all food safety and regulatory standards.

Requirements

High School Diploma or equivalent preferred
Customer service and/or call center experience required
Healthcare or food service experience preferred
Basic computer and math skills required
Knowledge of therapeutic diets and nutrition services preferred

Nice To Haves

Bilingual skills
Registered Diet Technician credentials

Responsibilities

Assist patients with menu selection and ensure meals align with prescribed diet orders
Enter and manage meal orders accurately using the Computrition system
Communicate with patients, families, and clinical staff to clarify dietary needs and make appropriate substitutions
Ensure all patients receive meals within established service timelines
Identify patients who have not ordered and facilitate meal service to ensure proper nutrition
Respond to patient and staff requests, resolving issues or escalating as needed
Coordinate and manage delivery of nourishments, supplements, and special requests
Maintain accurate patient diet information and records in the system
Support training and onboarding of new team members
Adhere to all food safety, sanitation, and HACCP guidelines
Assist with tray delivery and pickup as needed