Call Center Operator

University of Arkansas System•Little Rock, AR

2d•Onsite

About The Position

The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.

Requirements

High school diploma or GED equivalent
Two (2) years of customer service and administrative experience
Excellent customer service skills
Excellent verbal communication skills
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines including printers
Ability to follow oral instructions, read and write
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Call center experience
Knowledge in basic medical terminology

Responsibilities

Answering and directing calls for medical, educational, and research facilities.
Providing after-hours answering service for UAMS outpatient clinics.
Assisting with online physician call schedule changes.
Activating emergency codes within the hospital and campus.
Developing skills and knowledge of UAMS services.
Providing community with access and directions to all areas of UAMS.