Multilingual Call Center Member Agent - YMCA of the North Shore

YMCA OF THE NORTH SHORE INC•Beverly, MA

57d•$21 - $23•Hybrid

About The Position

Join the YMCA as a Full-Time Call Center Member Support Agent! This role is the first point of contact for members, providing exceptional service, answering questions, and ensuring members feel supported and valued. The YMCA is especially seeking multilingual candidates to serve its diverse community. In this role, you will respond to phone, email, and chat inquiries, process membership and program updates, troubleshoot and resolve member issues, share information about YMCA programs, and foster strong relationships for member satisfaction and retention. You will also partner with local YMCA branches and regional sales teams to ensure seamless support and contribute to retention and sales goals.

Requirements

A high school diploma or equivalent.
Minimum of 1 year of member support experience, ideally in a membership or subscription-based environment.
Excellent organizational and communication skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in working across multiple software platforms and CRMs.

Nice To Haves

Some college education preferred.
Bi-Lingual and Multi-Lingual candidates preferred.

Responsibilities

Respond to phone, email, and chat inquiries with professionalism and care.
Process membership and program updates, including billing adjustments and renewals.
Troubleshoot and resolve member issues quickly, collaborating with local Y teams as needed.
Share information about YMCA programs, events, and services to keep members engaged.
Address concerns with empathy, escalating complex situations when necessary.
Help foster strong relationships that encourage member satisfaction and long-term retention.
Partner with local YMCA branches and regional sales teams to ensure seamless support.
Contribute to retention and sales goals through excellent service.
Build strong connections with program leaders and operational staff.