Call Center Manager
Refloor•Troy, MI
•$60,000 - $70,000
About The Position
We're looking for a Call Center Manager to lead a team of appointment-setting professionals and partner closely with our Contact Center Director to elevate performance across the department and push results to the next level. In this role, you won't just manage metrics—you'll coach for excellence, develop talent, and build a high-performing team that consistently delivers.
Requirements
- Previous contact center leadership experience required
- Experience managing outbound or blended call teams
- Strong coaching and employee development skills
- Familiarity with CRM/dialer systems (Salesforce & Five9 preferred)
- Excellent communication and cross-functional collaboration skills
- Strong organizational skills with a systems-driven mindset
Responsibilities
- Lead and develop a high-performing contact center team through coaching, feedback, and one on one development
- Track KPIs including conversion rates, appointment sets, demos, cancellations, and adherence
- Support onboarding, training, and ongoing agent development
- Lead daily huddles, set expectations, and foster a positive, accountable culture
- Use data and insights to drive improvement and team results
- Recognize wins, motivate performance, and support escalated issues when needed
Benefits
- Salary $60-70k
- Health, dental, and vision insurance options
- Paid time off and holidays
- Ongoing training and leadership development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
