Call Center Manager - (Healthcare Industry)

EXL

8d • $60,000 - $75,000

About The Position

The Call Center Manager is responsible for overseeing day-to-day customer
service operations, ensuring efficient handling of inbound and outbound calls
while maintaining high-quality service standards. This role involves managing a
team of customer service representatives, providing coaching and performance
feedback, and monitoring workflow to meet client-specific service levels. The
supervisor ensures accurate and timely updates to policy information, compliance
with all regulatory requirements (including HIPAA), and strict adherence to
established communication scripts and procedures.

Responsibilities

• Overseeing day-to-day customer service operations
• Ensuring efficient handling of inbound and outbound calls
• Maintaining high-quality service standards
• Managing a team of customer service representatives
• Providing coaching and performance feedback
• Monitoring workflow to meet client-specific service levels
• Ensuring accurate and timely updates to policy information
• Compliance with all regulatory requirements (including HIPAA)
• Strict adherence to established communication scripts and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed