Call Center Manager - Remote - Medical Aesthetics

PLACEM!NT by TZ Consulting • Remote, FL

6d • $70,000 - $80,000 • Remote

About The Position

4Ever Young is establishing a centralized call center function for the first time at the corporate level. This operation will begin with corporate pilot locations and expand to underperforming franchise locations as the model proves successful. The Manager will be responsible for the entire operation, including the team, KPIs, systems, and reporting. A Patient Booking Specialist will report directly to this role, and the team size will grow as the franchise program expands. The role requires building and managing call center operations from the ground up using RingCentral and Go High Level CRM. Responsibilities include hiring, onboarding, and coaching specialists, holding them accountable to KPIs, developing call scripts and protocols, monitoring speed-to-lead and contact rates, reporting on pipeline health and team performance, and verifying remote work standards.

Requirements

• 3+ years managing a call center, patient scheduling team, or high-volume phone-based team in a healthcare, wellness, dental, aesthetics, or weight loss setting.
• Documented KPI ownership: booking rate, speed to lead, show rate, or average call duration, with at least one metric showing measurable improvement you drove directly.
• CRM proficiency: Go High Level strongly preferred; HubSpot, Salesforce, Zoho CRM, or any healthcare-specific equivalent accepted.
• VoIP telephony experience, specifically with call reporting and queue management features; RingCentral preferred.
• Remote-native work style with home internet of 100 Mbps or faster. This is a hard requirement, verified before hire.

Nice To Haves

• Aesthetics, med spa, or medical weight loss industry experience specifically.
• Go High Level experience specifically (vs. an adjacent CRM platform).
• Franchise or multi-location franchise environment background.
• Experience building a call center from scratch rather than inheriting an established operation.

Responsibilities

• Build and manage call center operations using RingCentral and Go High Level CRM from the ground up.
• Hire, onboard, and coach call center specialists; hold them accountable to individual booking rate, contact quality, and show rate KPIs.
• Develop call scripts, objection-handling frameworks, and patient intake protocols for a med spa and wellness environment.
• Monitor speed-to-lead and contact rate daily; identify funnel gaps and close them before they compound.
• Report weekly to corporate leadership on pipeline health, team performance, and conversion trends.
• Verify and maintain remote work standards across the team, including the 100 Mbps minimum internet requirement for VoIP reliability.

Benefits

• You build it. This is not a seat in someone else’s established center. You set the standards, create the playbook, and grow the team. The infrastructure exists when you build it.
• Clear scale path. The program launches at corporate pilot locations and expands to underperforming franchise locations as results prove out. The Manager’s scope grows with it.
• Corporate-level access. You report directly to 4Ever Young corporate leadership and have a direct line to the metrics that drive patient acquisition across the network.
• Fully remote. No commute, no desk, no office. Your output is your work product.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed