Call Center Manager/Leader

Storm Guard Madison • Madison, WI

1d • $30,000 - $100,000 • Onsite

About The Position

Storm Guard Roofing & Construction is seeking a high-performance Call Center Team Lead for their Inside Sales & Appointment Setting team in Madison, WI. This is a leadership opportunity for someone who thrives in a competitive, metrics-driven environment and wants to directly impact company growth. The role is a player-coach position where you will lead by example, make calls, set appointments, coach team members, and help build a high-performing inside sales culture. The ideal candidate is someone who is motivated to help a team perform better and is looking for a career with growth, impact, and earning potential.

Requirements

• Proven success in inside sales, appointment setting, or call center environments.
• Strong communication and relationship-building skills.
• Comfortable making a high volume of calls.
• Experience coaching, mentoring, training, or leading others.
• Highly organized and detail-oriented.
• Ability to thrive in a fast-paced, performance-driven environment.

Nice To Haves

• Competitive and results-focused.
• Natural leader with strong presence and accountability.
• Metrics-driven and motivated by performance.
• Positive attitude and high energy.
• Coachable while also capable of coaching others.
• Wants to grow into larger leadership opportunities.

Responsibilities

• Make inbound and outbound calls to homeowners.
• Convert qualified leads into scheduled appointments.
• Consistently perform at a high level while setting the standard for the team.
• Demonstrate professionalism, urgency, and strong communication on every call.
• Provide real-time coaching and feedback to team members.
• Review calls and identify opportunities for improvement.
• Reinforce scripts, best practices, and sales techniques.
• Help team members improve conversion rates and appointment quality.
• Track daily activity and key performance metrics.
• Ensure CRM accuracy and proper lead management.
• Monitor appointment quality and sales team feedback.
• Hold team members accountable to expectations and standards.
• Create a culture of ownership, urgency, and continuous improvement.
• Work directly with leadership to improve systems, processes, and performance.
• Help identify new training opportunities and team development initiatives.
• Play an active role in scaling the call center operation.

Benefits

• Competitive Base Pay
• Individual Performance Bonuses
• Team Performance Bonuses
• Leadership Incentives
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed