Call Center LPN - CareMount Clinical Team - Remote
About The Position
The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries. Be part of a healthcare team where technology, people, and action come together to make a difference every day. At CareMount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve.
Requirements
- Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business
- 2+ years of clinical nursing experience, primary care setting preferred
- Proven solid clinical assessment, communication, and customer service skills
- Proven ability to work in a fast-paced, high-volume call center environment
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
- Candidates are required to pass a drug test before beginning employment.
Nice To Haves
- New York LPN licensure
- Experience with EPIC electronic health records
- Telephone triage, ambulatory care, primary care, pediatric, or women's health experience
Responsibilities
- Manage and prioritize clinical requests received through EPIC in-basket messages
- Provide clinical support and patient education within scope of practice
- Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions
- Document all interactions accurately and timely within EPIC
- Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader
- Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements
- Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
