Call Center LPN

UnitedHealth Group•Las Vegas, NV

1d•$20 - $36•Onsite

About The Position

Optum NV is seeking a Call Center LPN to join our team in Las Vegas, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

High School diploma or equivalent
Registered LPN with active unrestricted license in the State of Nevada
1+ years of experience in home care, community health or medical/surgical patient care setting providing direct patient care
High knowledge of customer service principles and ability to remain calm and composed in pressured situations
PC skills with Windows, Outlook or other email systems, Electronic Medical Records systems and experience working with a clinical application system

Nice To Haves

Home Care intake processing and scheduling experience

Responsibilities

Ensuring timely and accurate processing of home care referrals.
Obtaining initial completed referral and general patient information to coordinate the state of care.
Coordinating with the patient and/or family/caregiver regarding home care services including collection of demographic data and scheduling preferences.
Providing authorizations for home care services, as applicable.
Ensuring that scheduling and data entry requirements are consistently accomplished to meet patient needs and state and federal regulations.
Assisting with the general office functions for the agency to include coordinating services and answering patient calls and other duties as assigned.
Accepting calls from referral sources and patients/families/caregivers and obtaining accurate and up-to-date information related to the admission for home care services.
Providing expert customer service in interactions with referral sources and clients.
Obtaining required patient information to initiate admission for home care services including, but not limited to, physician orders for home care services, referral information, hospital discharge summary (as applicable) and other documentation.
Assisting with telephone coverage for the department and agency and coordination of patient care issues.
Assuming individual responsibility for professional competence and professional nursing practice.
Assisting with initial patient visit scheduling if applicable and coordinating services to other disciplines and departments such as Southwest Medical Pharmacy services.
Participating in rotation of office coverage for weekend and holidays.
Promoting positive customer service at all times both internally and externally in interactions with patients, families, referral sources, vendors, co-workers of the department and agency.
Assisting with new employee orientation.
Attending mandatory meetings and in-services.