Call Center Lead Specialist
About The Position
Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat). The Call Center Lead assists in the process of receiving referral calls, taking demographic dispatching appropriate clinicians for mental health assessments, entering call data and case status into data bases, verifying appropriate paperwork is thoroughly completed and assisting with coordination of individuals into treatment facilities.
Requirements
- High School Diploma/GED
- 1-3 years similar work experience
- Proficient in MS
- data entry skills
- leadership skills
Nice To Haves
- Associate Degree
- 3-5 years similar work experience
- customer service in mental health/crisis intervention knowledge/experience
Responsibilities
- Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
- Training of new call center staff and completing end of shift reports.
- Assists with interviewing of potential Call Center Specialist candidates.
- Dispatches clinician to caller location.
- Coordinates and processes patient documents and paperwork for patient transfers
- Provides and assists with professional communication to referral sources and treatment providers regarding case status.
Benefits
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match
- discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
