Call Center Inbound Patient Customer Service - Medical Office - F/T
Open Eyes Vision Center•Fort Worth, TX
•$15 - $16•Onsite
About The Position
We are looking for a Call Center Customer Service Agent with a friendly, professional phone presence, a positive attitude, strong attention to detail, and a genuine passion for helping people. The ideal candidate enjoys working as part of a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient who calls. Bilingual English/Spanish skills are a plus but are not required. This is an in-person position located in our office inside Hulen Mall.
Requirements
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Aptitude and willing ness to learn new things and grow your skill set
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
Nice To Haves
- Bilingual English/Spanish skills
- Medical office or call center experience
Responsibilities
- Answer incoming calls with professionalism and warmth
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
- Support your call center and clinic teams, working together to provide an outstanding experience for every patient
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Training and ongoing support in a collaborative team environment
- Bonuses
- Potential for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
