Call Center Dispatcher
Parobek Plumbing & Air•Bastrop, TX
•Onsite
About The Position
Call Center Dispatcher Help keep our customers comfortable and our service team moving. Parobek Plumbing & Air Conditioning is looking for a dependable, organized, and customer-focused Call Center Dispatcher to join our team. In this fast-paced role, you will be the vital connection between our customers and field technicians—answering calls, coordinating schedules, and helping each service appointment run smoothly.
Requirements
- Previous call center, dispatch, scheduling, or customer service experience preferred.
- Excellent phone etiquette and verbal and written communication skills.
- Strong organization, attention to detail, and ability to manage changing priorities.
- Ability to remain calm and professional in a busy, time-sensitive environment.
- Comfort using computers, multi-line phone systems, and scheduling or dispatch software.
- Reliable attendance and a team-first attitude.
Nice To Haves
- Knowledge of plumbing, HVAC, or home-service operations is a plus, but not required.
- Enjoy helping people and creating a positive customer experience.
- Can think ahead, make quick decisions, and solve problems responsibly.
- Communicate confidently and respectfully with customers and coworkers.
- Take ownership of details and follow through on commitments.
- Want to grow with a company that values teamwork, service, and professional development.
Responsibilities
- Answer incoming calls promptly and provide friendly, professional customer service.
- Schedule plumbing and HVAC service calls based on urgency, location, technician availability, and required skills.
- Dispatch technicians efficiently and communicate schedule changes throughout the day.
- Keep customers informed about appointment timing, delays, and next steps.
- Enter and maintain accurate customer, job, and service information in the dispatch system.
- Monitor open calls and follow up with technicians to support timely job completion.
- Communicate clearly with technicians, managers, and office team members.
- Help resolve scheduling concerns and customer issues with patience and sound judgment.
- Support after-hours or rotating coverage when scheduled.
Benefits
- Benefits and eligibility details will be discussed during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
