Call Center Dispatch Agent

Leading Edge Connections•Tampa, FL

1d•$20 - $20•Remote

About The Position

This is a remote position for a Call Center Dispatch Agent, part-time (20 hours). The role is for individuals who want to work in an environment where they are an integral part of the FAMILY and make a true difference in people’s lives. The company represents many clients looking for Remote Call Center Agents and offers opportunities for personal growth and upward mobility. Leading Edge Connections (LEC) provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is FOR The People. LEC is a full-service virtual Customer Experience & Sales transformation company built for the NOW.

Requirements

1 year of call center experience (dispatch or customer service)
Reliable and dependable
Experience with data entry and word processing is required
Must be able to work in a fast-paced position with attention to detail and accuracy
Must possess basic computer knowledge
Team oriented with a positive, “can do” attitude
Fluent in writing, reading & speaking English
Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
Audio: USB noise-canceling headset.
Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
Must have a wired USB headset with a microphone

Nice To Haves

2 Monitors/Screens- required
Two years or more experience in a call center environment (sales or customer service)
Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus