Call Center Customer Support Associate
About The Position
The following responsibilities outline critical aspects of the Customer Support Specialist: Smile! 😊 Live our #1 Value of Safety WOW! Customers Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external) Research and resolve customer issues and follow up when necessary and appropriate Fulfill requests for information and maintain account changes Process customer comments and feedback Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director Work week is primarily Monday-Friday but will include a weekend rotation We're really in the people business, we just happen to wash cars!
Requirements
- Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
Responsibilities
- Smile! 😊 Live our #1 Value of Safety WOW! Customers
- Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
