Call Center/Customer Service Specialist

Modernistic Cleaning & Restoration • Plainwell, MI

11d • Onsite

About The Position

Modernistic, a family-owned company with over 50 years of experience providing cleaning and restoration services in Michigan, is seeking full-time Call Center/Customer Service Specialists for its Plainwell, MI location. The ideal candidate will have a passion for hospitality, enjoy providing exceptional customer service, thrive under pressure, and excel in a fast-paced environment. Modernistic fosters a company culture focused on customer delight and invests in its employees, with a strong emphasis on internal promotion and development.

Requirements

• 1+ year previous experience in customer service, sales or other customer focused fields
• Strong phone contact handling skills and active listening
• High volume call center experience preferred
• Customer Relationship Manager (CRM) experience preferred
• Salesforce experience is a plus
• Must have strong computer skills including MS Office and other standard applications
• Ability to multi-task and prioritize in a fast-paced environment
• Positive attitude and a smile that can be heard through the phone
• Accurate, organized and detail oriented
• Excellent verbal and written communication skills
• Ability to work some weekends

Nice To Haves

• High volume call center experience
• Customer Relationship Manager (CRM) experience
• Salesforce experience

Responsibilities

• Provide outstanding customer service while answering high volume inbound calls
• Close and schedule jobs
• Manage pipelines and outbound lists (no cold calling)
• Provide detailed Salesforce documentation
• Follow Modernistic call flow
• Actively listen and address customer inquiries and concerns
• Maintain a thorough understanding of our products & services

Benefits

• Affordable Health Insurance for You and Your Family (60% premium coverage, multiple plan options, HSAs)
• Dental & Vision Insurance (affordable plans, orthodontics covered, glasses/contacts allowance)
• Life Insurance (basic policy covered, buy-up options available)
• Pet Insurance (two unique plans)
• 401(K) with Company Match (no management fees)
• Paid Time Off & Paid Holidays
• On Demand Pay (request earned wages early up to 3 times per pay period)
• Employee Discount
• Employee Assistance Program (EAP) (free counseling, legal advice, etc.)
• Ability to Grow (internal promotion, external training, certification investment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed