Call Center Customer Service
BROTHERS PLUMBING AND HEATING INC•North Washington, CO
•$20 - $22•Onsite
About The Position
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.
Requirements
- Experience in the area of customer service
- Some knowledge of the Windows Operating system
- High school diploma or GED
Nice To Haves
- Some dispatching experience helpful, but not necessary
Responsibilities
- Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done
- Communicate with the customer and answer their questions and concerns
- Assist callers in understanding their problem and communicate fee’s, method of service, and payment options
- Utilizes scheduling priorities to schedule an appointment time
- Answers phones correctly and in a professional manner.
- Takes calls correctly using scripts and professional practice steps
- Enters all customer data in the computer
- Complete customer letters
- Maintains invoice files
- Marketing preparation (letters, invoice packets)
- Work as a team with other team members
- Understand and follow all company philosophies, policies and procedures
- Understand and follow written and verbal instructions given
- Represent the company in a professional manner
- Perform related work as assigned
- Meet company performance standards per performance reviews
- Follow all company safety rules and requirements
- Assists administration however requested
- Offers ICPO’s as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
