Call Center Customer Service Representative
About The Position
Performs assigned tasks within established procedures in various phases of the Customer Service Operations. This role requires utilizing multi-screen monitors for daily processing of customer inquiries, responding to customer inquiries, and handling inbound and outbound calls, as well as other communication methods like company websites, chats, and email. The representative will prepare source documents, update systems to effect changes to customer accounts, amend or adjust consumption and revenue, and record/process meter readings supplied by customers. Maintaining professional interactions with internal and external customers and/or departments, operating company systems, devices, and software applications, and performing other similar or less skilled work as assigned are also key duties. Assisting employees of a higher classification may also be required.
Requirements
- High School Diploma/GED is required.
- Must possess the ability to multitask.
- Call Center environment experience required.
- Must possess good verbal and written communication skills.
- Must possess ability to sit for extended periods of time.
- Must possess oral and written communication skills, as well as auditory acuity.
- Strong problem-solving skills and ability to independently follow through on tasks and projects.
- Must pass entry level test.
Responsibilities
- Utilize multi-screen monitors in the daily processing of customer inquiries.
- Respond to customer inquiries.
- Receive inbound calls, make outbound calls, and handle other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
- Prepare necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
- Record and process meter readings supplied by customers.
- Maintain professional interactions with internal and external customers and/or departments.
- Operate company systems, devices and software applications.
- Perform other similar or less skilled work, as assigned.
- Assist employees of a higher classification, as assigned.
Benefits
- paid time off policies
- health, dental, vision, and life insurance
- retirement plans
- savings accounts
- tuition reimbursement
- paid volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
