Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

HD Supply Management•Sandy Springs, GA

3d•Onsite

About The Position

USABlueBook, a division of HD SUPPLY, is seeking a Customer Service Representative to provide customer service by responding to inquiries regarding product selection, services, and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogs. The company is the recognized source of products and technical support for professional water and wastewater operators, aiming to remain the industry’s top technical and customer service leader.

Requirements

Proficiency with Microsoft Outlook/Windows/Excel
High-Volume Call-Center Experience preferred
Must be able to pass a background/drug test
0-2 years of experience in area of responsibility

Nice To Haves

HS Diploma or GED strongly preferred

Responsibilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers.
Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Refers complex, non-standard problems to supervisor.