Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

HD Supply•Tucker, GA

4d•$18 - $18•Onsite

About The Position

USABlueBook, a division of HD SUPPLY, is seeking a Customer Service Representative to join their team in Atlanta, GA. This role involves providing customer service by responding to inquiries regarding product selection, services, and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogs. The company is committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate, valuing the diversity of its people.

Requirements

Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
HS Diploma or GED strongly preferred
0-2 years of experience in area of responsibility

Nice To Haves

High-Volume Call-Center Experience preferred

Responsibilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Refers complex, non-standard problems to supervisor.