Call Center Customer Service Representative

TEKsystems•Harrisburg, PA

1d•$19 - $19•Onsite

About The Position

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Responsibilities include taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry, and follow-up mail and email correspondence. The role also performs account maintenance, including account changes, adjustments, and statement requests. The representative will accurately explain the terms/conditions and policies/procedures relating to the account and prepare reports such as the CSR Daily Activity report and cash out report. The position requires demonstrating the ability to proactively address customer requests and explain terms and conditions.

Requirements

Proficient Data Entry and Computer Literacy
Positive demeanor
Customer Service experience - Call Center preferred, but not necessary
Strong attendance record
Reliable transportation or ability to travel on the bus route
HS Diploma or GED - need proof for onboarding

Responsibilities

Answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
Taking new applications and processing payments via phone.
Documenting customer concerns and problems.
Updating and changing account holder information.
Basic data entry.
Follow-up mail & email correspondence.
Performing account maintenance, including account changes, adjustments, and statement requests.
Accurately explaining the terms/conditions and policies/procedures relating to the account.
Preparing reports including CSR Daily Activity report and cash out report.
Demonstrating the ability to proactively address customer requests and explain terms and conditions.