Call Center / Customer Service Representative – Healthcare Program

Broadway Ventures • Carson City, NV

3d • Onsite

About The Position

Broadway Ventures is hiring a Call Center / Customer Service Representative to support a high-priority, short-term outreach effort on a Medicaid healthcare program. This is a "white glove" service role — not high-volume commodity call center work. You'll be assigned your own cases and own them through completion: reaching out to healthcare providers, guiding them through enrollment and revalidation steps, and helping clear a processing backlog. It's a fast-paced, higher-touch role for people who take pride in following a case all the way to the finish line. This position requires U.S. citizenship.

Requirements

• High school diploma or equivalent
• No prior experience required
• U.S. citizenship required
• Able to work onsite in Carson City, NV, Monday–Friday during business hours
• Strong communication skills and comfort with phone-based work

Nice To Haves

• 1–2 years of experience in provider enrollment, Medicaid/Medicare, or healthcare customer service

Responsibilities

• Manage assigned provider enrollment and revalidation cases from start to completion
• Conduct outbound calls to providers and respond to inbound questions
• Guide providers through enrollment/revalidation requirements and documentation
• Track case status and follow up proactively to keep cases moving
• Support backlog cleanup with accuracy and attention to detail
• Deliver a professional, service-oriented experience on every interaction

Benefits

• Paid training provided at the start of the assignment
• All equipment provided onsite on your first day
• Health & Welfare benefit included in your total compensation
• Onsite work with a consistent Monday–Friday, daytime schedule
• 401(k) and company match
• PTO that grows the longer you stay
• Health, Vision, Dental
• Company provided Life Insurance and Voluntary Life Insurance
• Short Term Disability and Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED