Call Center Customer Service Representative (CSR)

Nelson Exteriors•Marietta, GA

1d•Onsite

About The Position

Nelson Exteriors is a family-owned exterior remodeling business with nearly five decades of experience and over 10,000 satisfied homeowners served in the Atlanta, Georgia area. We specialize in siding, roofing, windows, doors, decks, painting, gutters, and outdoor living spaces, and pride ourselves on our reputation for quality and customer satisfaction. Our call center is the crucial first point of contact for homeowners, and as a Call Center CSR, you will be the first voice they hear. This role is essential in setting the tone for the customer experience, directly impacting the company's growth by scheduling appointments for our sales consultants. We offer a structured, fast-paced environment where energy, organization, and consistency are key, with opportunities for bonuses based on performance. As we expand our call center, early team members will have a clear path for growth into leadership roles. No prior construction experience is necessary; we provide comprehensive training.

Requirements

A clear, friendly, and professional phone voice.
Warm demeanor to engage homeowners and competitive drive to ask for appointments.
Willingness to follow a call script and accept weekly coaching.
Strong organizational skills to manage multiple calls, leads, and follow-ups.
Comfortable using computers, typing while talking, and learning new software.
Reliability and punctuality.
A positive attitude and a drive to meet performance targets.
High school diploma or GED.
Some customer service or phone-based experience is preferred, but training will be provided.

Nice To Haves

Construction or home improvement experience.
A college degree.
Prior CRM experience.

Responsibilities

Answer inbound calls from homeowners interested in exterior remodeling services (siding, roofing, windows, decks, painting, gutters).
Follow up quickly on new leads generated from the website and advertisements.
Set and confirm appointments for in-home sales consultants.
Maintain consistent follow-up with leads to ensure no opportunities are missed.
Confirm appointment details (decision-makers, address) to ensure they proceed as scheduled.
Adhere to the company's call script consistently.
Log all calls, leads, and appointments in the CRM system on the same day.
Provide a warm, professional, and helpful first impression in every interaction.

Benefits

Full-Time Position
In-Office role in Marietta, GA
$18.00 - $20.00 per hour (based on experience), paid weekly
Per-appointment bonuses for set and kept appointments, plus bonuses for filling near-term openings.
Monday through Friday, standard business hours with weekends off.
Health, dental, and vision insurance (eligible the first of the month after 60 days).
Paid time off and paid vacations (available after one year).
Retirement plan with company match (available after one year).
Paid training on scripts, systems, and services.
Real growth opportunity with a clear path to senior and leadership roles in an expanding call center.