Call Center Customer Service Rep

MMC Group•Albuquerque, NM

1d•Onsite

About The Position

We are hiring Customer Service Representatives to support a Medicaid services project in Albuquerque. This is a fully onsite, temporary opportunity with the potential to extend based on performance and business needs. If you have call center, customer service, or healthcare experience, this is a great opportunity to get your foot in the door and build valuable experience. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Requirements

Customer service or call center experience preferred
Medicaid or healthcare experience is a plus, not required
Strong communication and basic computer skills
Ability to follow processes and work in a structured environment

Responsibilities

Handle inbound and outbound calls assisting customers with questions related to services and transactions
Provide accurate information using scripts, tools, and established procedures
Document customer interactions and update internal systems
Determine when to resolve, transfer, or escalate calls
Deliver professional, timely, and accurate customer support